Ref 4d

Clarification, Complaint and Human Handoff Policy

This document states how users should be able to ask for clarification, raise a concern, and seek human follow-up when interacting with AI-powered experiences.

Purpose

Explain how users can request clarification, raise complaints, and reach a human with a tracked case.

Scope

Customer-facing support and escalation paths connected to AI interactions.
Public disclosure of contact or handoff routes where applicable.
Review of complaint and clarification wording over time.

Published Commitments

Public experiences should identify how a user can seek clarification or human follow-up.
Reported issues should be directed into an operational review process.
Escalation wording should remain visible and current on the stated cadence.