Data Deletion Instructions
Last updated 13 Oct 2026
This page explains how to ask Indus AI Pvt. Ltd. (“Indus Labs”) to delete your data, including data received from Meta when a business connects its WhatsApp Business Account to our platform.
If you are a business using Indus Labs
- Sign in to your Indus Labs dashboard and open WhatsApp.
- Choose Disconnect. We stop sending and receiving messages for that account straight away and delete its stored access token.
- To delete your conversations, contacts, delivery reports and the rest of your account data, email hello@induslabs.io from your registered email address with the subject “Data deletion request”.
You can also remove our app from your Meta Business account under Business Settings › Integrations › Connected apps, which revokes our access to your WhatsApp Business Account.
If you messaged a business that uses Indus Labs
The business you messaged controls your data. Please ask that business to delete it. You can also email hello@induslabs.io with the subject “Data deletion request”, the WhatsApp number you used, and the name of the business. We will pass the request to the business and delete the data once they confirm, unless the law requires us to keep it.
What happens next
- We confirm receipt and may ask you to verify that the data is yours.
- We delete the data within 30 days of verifying the request, and tell you when it is done.
- We keep only what the law requires, such as invoices and tax records.
Questions: hello@induslabs.io. More detail is in our Privacy Policy.