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AI Incident Classification, Escalation and Postmortems
This document explains how IndusLabs intends to classify AI-related incidents and maintain a structured escalation and postmortem process.
Purpose
Standardize AI issue severity, response targets, escalation, and postmortem evidence.
Scope
- AI incidents affecting safety, customer trust, reliability, or material output quality.
- Severity assignment, escalation expectations, and post-incident follow-up.
- Periodic review of incident-handling policy wording.
Published Commitments
- Material incidents should be classified by severity and routed for appropriate response.
- Significant incidents should result in documented corrective actions and follow-up review.
- The published process should be reviewed after major incidents and on the stated cadence.